How can we help?
Ask Nora anything — your order, your subscription, or the product itself. You get an answer right away.
Prefer email? Write to contact@novavict.com and we'll get back to you.
1 Ask your question
Common questions
Tap a question to see the answer.
How do I track my order?
As soon as your order ships you'll get an email with a tracking link. You can also check the current status any time in the “Track my order” box above using your order number.
How do I manage or cancel my subscription?
In your account you can skip a delivery, pause it, change the delivery date, or cancel. If you get stuck, Nora will hand you over to our team.
When will my order arrive?
Most orders leave our warehouse within one to two business days. Delivery time after that depends on where you are — your tracking link always shows the current estimate. Standard shipping is free on every order, with no minimum.
What is your return and refund policy?
You're covered by our 90-day money-back guarantee — even if the bottle is empty. The details are in our refund policy, or start a chat here and we'll sort it out with you directly.